About the team at Willow

Michael Kettler
Home Concierge

Meet Michael, with over a decade of customer service experience; he puts his heart and soul into his work. When he's not forging strong relationships with our clients and vendors, you can probably find him lacing up his running shoes. As a former competitive runner and a gifted endurance athlete, Michael knows the importance of going the extra mile (literally and figuratively). With a relentless drive and a passion for excellence, he takes immense pride in the trust placed in him.

Nick Karas
Founder

Meet Nick, a New England native with carpentry roots — his passion for the trades, building, and design was innate. His journey led him to an architecture degree, followed by ventures into general contracting, start-ups, and academia. Nick blends hands-on craftsmanship with innovative management and is dedicated to making homeownership easier and raising the tide for all vendor experiences.

Anna Thexton
Home Concierge

Meet Anna, with a natural flair for kindness and attentive listening, Anna consistently elevates our client experience, making her an invaluable asset to the team. She is a seasoned expert in home management with a rich history working around the trades. Beyond her professional prowess, she's celebrated as our resident 'plant whisperer.'

Elizabeth Poisson
Home Concierge

Elizabeth is a detail-oriented individual with a passion for learning new skills and cultivating meaningful connections. She thrives when wearing various hats and exudes a positive and proactive approach in all she does, personally and professionally. In her free time, she geeks out on climbing and crafting and finds great joy in exploring new places and meeting diverse people. She approaches life with a deep well of patience and an insatiable curiosity.